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Welcome to OUTSUNNY Sales Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website gardenfurni.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18 years or older who can form legally binding contracts. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on our website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

User Responsibility: You agree not to use our site for any unlawful purpose or in any way that might harm, disable, or impair the site or interfere with other users’ enjoyment.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our garden products including BBQ shelters, garden buildings, furniture, tools, and decorations. However, slight variations in colour or design may occur. Product dimensions are approximate.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item or offer a suitable alternative.

2.3 Hygiene Products Policy

For health and safety reasons, we cannot accept returns on garden hand tools and compost bins unless they arrive faulty or damaged.

3. Ordering and Payment

3.1 Order Process

Placing an item in your basket does not reserve it. Only when we send your order confirmation does a contract exist between us.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors that may occur.

3.3 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payment is taken at the time of order processing.

User Responsibility: You confirm that the payment method you use is yours or that you have authorization to use it. All payment information must be accurate and complete.

4. Shipping and Delivery

4.1 Processing Time

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information once your order ships.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

Delivery times are estimates and may vary based on location and customs processing.

4.3 Delivery Areas

We ship worldwide except to parts of Asia and some remote regions. If we cannot deliver to your location, we will notify you during checkout.

User Responsibility: You must provide accurate delivery information. We are not responsible for delays caused by incorrect addresses or recipient unavailability.

5. Returns and Refunds

5.1 Returns Policy

You may return most items within 15 days of receipt if they are unused, in original condition with packaging and tags intact. Proof of purchase is required.

5.2 Return Process

To initiate a return:

  1. Contact us at [email protected] within 15 days with your order details
  2. We will provide return instructions and authorization
  3. Repackage items securely in original packaging
  4. Ship to the provided return address

5.3 Refunds

Refunds are processed within 5 business days of receiving your return to your original payment method. Original shipping fees are non-refundable unless the return is due to our error.

5.4 Damaged or Faulty Items

Contact us immediately at [email protected] with photos of any damage. We will arrange a replacement or refund and typically cover return shipping for faulty items.

User Responsibility: International customers are responsible for return shipping costs unless the item is faulty. We recommend using trackable shipping services.

6. Liability and Disputes

6.1 Our Liability

We are not liable for any indirect, special, or consequential damages arising from your use of our products or website. Our total liability for any claim related to these terms shall not exceed the purchase price of the products in question.

6.2 Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

6.3 Force Majeure

We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control including natural disasters, pandemics, or supply chain disruptions.

7. Changes to These Terms

We may update these Terms and Conditions periodically. The current version will always be available on our website with the effective date noted at the top.

8. Contact Information

For any questions about these Terms and Conditions, please contact us:

OUTSUNNY Sales Shop
53 Shelton Square
Coventry, GB CV1J 1NN
Email: [email protected]
Phone: +44 (0)24 7655 1234 (Monday-Friday, 9am-5pm GMT)

Thank you for choosing OUTSUNNY for your garden transformation needs. We appreciate your business and are committed to your satisfaction with our products and services.