FAQ

What types of outdoor products do you offer?

We specialise in premium outdoor living essentials including garden furniture sets, BBQ shelters, garden buildings, arbours & arches, garden tools (like chainsaws and hand tools), and decorative items (lights, mirrors, and ornaments). Our collection is designed to transform any outdoor space into a comfortable sanctuary.

Are your garden furniture and structures weather-resistant?

Yes! We carefully select materials that can withstand various weather conditions. Our garden buildings, furniture sets, and decorative items are designed for outdoor use, though we recommend proper maintenance and seasonal care for longevity.

How do I create an account?

You can create an account during checkout by selecting “Create Account” after entering your email address. This allows you to track orders, save favourites, and enjoy faster checkout in the future.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to modify or cancel, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through our encrypted system for your security.

Is my payment information secure?

Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

What are your shipping options?

We offer two convenient options:
– Standard Shipping (£12.95): Via DHL/FedEx (10-15 business days after dispatch)
– Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)
All orders typically process within 1-2 business days before dispatch.

Do you ship internationally?

Yes! We ship worldwide except some remote areas in Asia and select locations. During checkout, our system will confirm if we can deliver to your address.

How will I know when my order ships?

You’ll receive an email confirmation when your order is placed, another when it’s processed, and a final dispatch notification with tracking information when your garden essentials are on their way.

What should I consider for large item delivery?

For garden buildings, furniture sets, or other large items, please consider:
– Ensure adequate access for delivery vehicles
– Check the assembled dimensions in product descriptions
– Be available to receive and inspect the delivery

What is your return policy?

We offer a 15-day return window from the delivery date. Items must be in original condition with all packaging. Please contact our customer service at [email protected] to initiate a return.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.

How long do refunds take to process?

Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The timing depends on your payment provider.

How can I contact customer service?

Our UK-based team is happy to help! Email us at [email protected] for prompt assistance with any questions about your garden furniture, tools, or delivery.

Where is your company located?

Our headquarters is at 53 Shelton Square, Coventry, GB CV1J 1NN. While we don’t have a physical showroom at this location, our warehouse and customer service teams operate from here.